We stayed Saturday, November 9-12 2024. Not at all how I expected a Westin Hotel room in 2024 to look in any location. Very dated looking like 1970, right down to chipped old wood furniture and chipped dated wood window sills and floating shelves. The closet doors were the only mirror in the room, despite the online pics. Our cell phone chargers had to plug into an extension cords on the ground which the lamps are plugged into. The TV power cord was taut so it can reach the outlet across the room. The bathroom sink was so tiny that nothing stayed on the sink ledge; not even a cup or soap. There was a strange large black locked box in the closet under safe rendering it useless for storage. Upon entering the room, the old dirty horrible musty smelling rug had change on the floor showing me that the wait for the room to be cleaned did not actually happen.
This was a special occasion so I purchased flowers from a local market along with some gifts. I asked the front desk person Christina to hold the flowers and gifts until I had the opportunity to pick them up and surprise my daughter. She then told me to wait and took another customer, while I was standing there with a dozen roses and a bag of gifts. This was in the evening and there was nobody except the one gentleman waiting and 1 other front desk person without clients on her phone. When Christina was ready for me again, I was told to wait for the manager to come over to assist me. The female front desk manager was talking to