My stay was very good, comfortable. aside from the suites not having couch with sleeper and having proved booked a suite. there were no bugs as I read about in some of the recent reviews. but was stopped by a lady staying a downstairs room that asked me, if my room had bugs, that her room had a lot of them. the 3 employees I encountered, were all awesome, the one that checked us in was really nice, I did get his name. Deep was the one that fixed, moved me to the right room, and Drew, the one there at check-out. They were all very nice.