2/10 - Insatisfatório
22 de dezembro de 2024
While the properties were beautiful, but DO NOT trust the staff here.
When we arrived to our stay the entire property had lost power due to weather. When I called the property to check-in, they notified us of the power outage and promised us a refund if we requested one. We decided to sit in the parking lot for a period of time prior to requesting a refund in the hopes that the power would come back on. After 1 hour, we decided to request a refund and leave.
The staff promised us a refund and processed the request, but it’s been over a month and they have since rescinded their promise. I payed full price expecting all of the services they provide, and received nothing but still paid full price. I have called 3 times and emailed them but they keep ignoring my communications.
I will not be returning again!
Marius
Marius, viagem de 2 diárias
Avaliação de hóspede verificada da Expedia