The property was perfectly located across from the beach and the pools were amazing. Our days were leisurely and exactly what we needed to relax, and spend family time. The staff was also great! They were so friendly, always smiling, and provided wonderful service.
Our main issues were - (1) It was great having a buffet breakfast, but it was the same options every day. We stayed almost 7 days - eating the same food every day made it monotonous. (2) Our building did not have an elevator to the 4th floor. However, maybe it was a good thing to prevent me from gaining weight on a relaxing, no exercise holiday. (3) The Rainforest Cafe was never open, though it promised a cafe with great coffee. Also, there are no cafes walking distance to the resort. (4) The resort is tailored for Eastern European and Russian tourists. We could not manage a tour easily from the resort, though a Russian speaking tour company showed up every day and made presentations for the non-English speaking tourists. Having a hotel tour desk with recommendations and assistance would have been great!
Having said all that - I would say the negatives are small in comparison to the positives. I would go back in a heartbeat to spend another week with my family. The location to the beach, the pool, and the service were awesome!