Checking in was smooth and quick. However, when we got to our room, it wasn't exactly the oceanview we paid for. The reservation staff had me walking from room to room throughout the property to identify an oceanview room.
After viewing approximately four rooms, we eventually found one, which was one of the last buildings at the end of the property. (This property is huge)
The room was significantly smaller than the first room we were offered. We also had to wait for staff to add a foldout bed for my teenager in the final room we selected. But, the initial room had beds to accommodate two adults and a teenager. Additionally, our AC did not work at first, but the matter was addressed. However, it made a loud noise, making it difficult to sleep at times.
This was our first time visiting the continent, and....we refused to allow what occurred to spoil our trip. Frankly, the restaurant and activity staff singlehandedly saved our trip. Both teams are exceptional, and it shows by the way they treat guest.
The grounds of this property are beautiful and maintained daily. We felt safe and enjoyed the pool and ocean. The rooms can do with lots of upgrading. Overall, our stay was okay.
May I suggest having images in the office for guests to see what rooms are oceanview. Spending approximately 40 minutes going back and forth after a 10 hour flight wasn't exactly fun.