2/10 - Insatisfatório
18 de abril de 2024
Horrible service for hotel who claims to be 4 star
We had a stay in the Sol Azur Hotel Hammamet of 7 days, starting on the 13/04/2024. We made a reservation of a standard room with all inclusive.
That weekend on the very same day, arrived a lot of Tunisian tourists to stay for the weekend, and the service of the hotel was terrible as they are not prepared to receive that many guests. The food during the weekend was not served on the main restaurant, except for lunch (which a lot of people had half pension, so at least for that meal and options were a little better), but for breakfast and dinner there were no other options then national food, which was cold and old. The guests who regularly frequent the hotel are very impolite, and the staff are not prepared to provide food and quality of service for all the people. For that weekend they barely had bread, no butter or even margarine, the milk was disolved with water to yield more, cold pre made omelets, and when the food ran out, they took a long time to replace it or didn’t even replace it at all.
On Monday when most guests checked out of the hotel, they started doing all three meals on the main restaurant next to the pool. The problem was that with the food available for the guests, the workers and cooks consumed the food themselves at the guest’s expense. The only fresh bread for consumption, a lady cook would take it for her own consumption, and then when I asked if there’s more she claimed it had finished; it was still 7:30 a.m
The cleaning very poor with leaks in toilet.
LUCIANA
LUCIANA, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
