It is a lodge, so you should be prepared for a noise place during the morning because you can hear anyone moving or talking at 7am. As it was told here, the employees are very friendly. i have never seem anything like that. It is located in the best place for going ski in Heavenly Mountains. They help you with the best Ski Rental Shop and with everything that you want. Do not loose the festival during night, with pizza, hot coocoa, etc. The bed could be better and the room darkness, because there was nothing to avoid lightning comming from the window-door. The heat was amazing, but ask for help as soon as you chack-in. I really liked, but youshould be awerr that is a lodge.