2/10 - Insatisfatório
23 de março de 2025
Poor dirty experience
We started in room 315 all was good until my kids went and pulled the the sofa bed out and the mattress had blood stains and food the front desk moved us to room 317 and we had a day party the next day so we had so much stuff to move and get comfy late at night the get up at 5 am to shower no hot water we had asked to speak to management but was denied that so no manager on site we called cause we had to wait for room keys cause 317 had been blocked prior to this they put the shower faucet on backwards so u have to find the right spot then we used hot tub and pool not up kept gross stuff in it asked front desk when we asked for towels if she could skim it again we asked for management not one available then he called our room husband was in pool I let him know five mins is all he was on site did wanna resolve the issue or speak to us as a customer pictures won’t load for some reason I posted pic of mattress and the shower head that’s hot and the shower curtain rod was broke so water gets all over toilet and wall poor management
Amanda
Amanda, viagem em família de 1 diária
Avaliação de hóspede verificada da Hoteis.com
