Check in and check out not so good, only one person at the counter checking in 4 buildings! waited 43 minutes to get checked in! Stayed in the Palms, room was clean, good view to ocean and pools. Not so good for room service, called for more towels, never answered, had to walk over to registration building to get towels every day, stayed 5 days! staff was nice once you found one! Would stay here again, just need to up the customer service end!