Asked to have our remote fixed while we headed to a concert, when we came back 5 hours later, our door had been left open for 5 so hours. The door actually didnt close, ao we had to use the insde child lock. Was up all night as the smoke detector was chirping all. The when we finally fell asleep, someone one was banging on a wall next to our room. I let the desk person know, but he didnt offer any comfort, we will definitely pay the extra money and stay somewhere else