My first stay at a Sonder property, and it took some getting used to. The room itself was quite nice and well-equipped, and the location was near lots of worthwhile attractions. My room was directly on the street, and it was noisy on Fri/Sat nights till quite late. Earplugs were provided on the nightstand, though.
Customer service was indifferent, but ... that's not really what you're paying for at Sonder, i think.
I'd probably stay here again.