Check in was atrocious. Came around 2:00 pm, hoping room would be ready. Was told to come back at 3 pm. We came back at 4 pm, room was still not ready! Check in person stated she would need to physically go up to room to make sure it was ready, then asked us to take a seat, as there was a line of people behind us. Finally, after another half hour, we got back in line to have her check the room. She never did go upstairs, just proceeded to check us in with computer. Not sure what that was all about, but very unhappy with the process!