We rented and paid for an entire apartment. Upon check in, we were provided a hotel room. We were offered to move to another property but due to location, we did not want to do that. There were others checking in at the same time that seemed to have similar issues. What they booked and what they received were much different.
When I booked, parking was included according to the booking. Because I had read many reviews about parking issues, I took a screen shot of my booking details with parking paid and called the day ahead to confirm. Upon check in, the manager honored it only because of the screen shot and recognized parking is an ongoing issue with this property when 'outsiders' book.
This is a small vacation rental / timeshare style property - nice people, friendly & our stay was fine outside of the accommodations, and multiple excuses of the why.