Firstly they Refused my paid booking through Hotels.com. Had to rebook with them at 20% more, said new management, could not get $$$ from the portal on line. Asked for Non smoking room, was a smoking room with cigarette burns all over, bed and sheets too. Tv broken, No internet, Door would not lock properly, jammed it shut it with a chair. Next morning and different shift of staff, was told was Hotels.com fault, we called them on no reservations this week. I am sure a third excuse would come the next day too! I do stay in budget motels all the time, but this is the worst in 25 years I have seen! I will say the Denny's next door is great for a meal, just not the Knights Inn!