I recently had a very disappointing experience during my 3-day stay at Tru Hilton in Troy, MI. Unfortunately, it was one of the worst hotel stays I've ever encountered.
Throughout my entire visit, not once did housekeeping clean my room. I was left with dirty towels for the duration of my stay, and the garbage was never emptied. I reached out to the front desk on all three days, but unfortunately, they took no action to address these issues.
In an effort to resolve the situation, Hotels.com even reached out to management on my behalf, but there was no response from them either. I also requested a refund for my stay, but once again, I was met with silence.
Overall, it was a horrendous experience, and I would not recommend this hotel to anyone. Save yourself the hassle and look elsewhere!