We came as a couple for our first night out as parents of a young child and were very disappointed. This is rated as a 4 star hotel, but we’ve had way better service from 2 star motels. First impressions can set the tone of a stay and our check in experience was far from that of a luxury hotel. The agent wasn’t friendly at all. They offer guests prosecco at check in and we were told “no” when we asked about it because the room wasn’t ready (at our 4:30 pm arrival)… that left a sour taste for sure. And then when we returned after getting a text that the room was ready, we waited while another woman was talking to the other check in agent while waiting for her room to be ready and, you guessed it - she was drinking her courtesy glass of Prosecco and was even offered a refill. Additionally, the pool area needs a lot of work and didn’t even have music playing. Thankfully a nearby rooftop pool was having happy hour and had a dj playing good music within earshot. We ordered mojitos from the bar, which are a staple in Miami, and they were not made with fresh lime & mint and were full of artificial sour mix and sweeteners. We couldn’t even finish them and stuck to beer. The room was clean, but worn. Would not return or recommend a stay there if you’re looking for anything close to luxury because there are tons of other hotels in south beach that’ll provide better a better experience.