When we got there to check in at 3 PM on Saturday there were no NON-SMOKING downstairs room that were clean. We told the lady that we'd be back later. There were still none available when we returned about 8 PM, then was told, that the cleaning crew didn't want to clean any more rooms. My husband and I both had knee replacement and stairs are hard, especially the stairs here. The carpet was nasty, the coffee pot had old coffee pods left in it, and the toilet leaked when flushed.
We had to leave due to an emergency back home, and then was told, we'd probably NOT get a refund for Sunday Night. I do not find any of this good customer service by any means.