Besides Mrs Veronica and the Nice morning guest service guy and lady there Sat and Sun, this hotel doesn't look as advertised! Upon arrival from a 10hr drive, it looked abandoned and that made me nervous to see the inside? I booked for the distance to me location and because of the long drive I expected to have access to a clean hot tub and be able to relax, The best of so called breakfast was waffles and bagels, and the bed was comfy, until the 2nd night. Other than that, I honestly want to contact the health department or codes! Half of the ceiling is missing, went to relax in the hot tub and it wasn't even working, so I waited patiently for the poor worker who tried hard to fix it but as I'm standing there I looked and saw lots of dirt at the bottom and wanted to see if he'd say something but he kept trying, I looked in the pool it was the same so I just walked away! Went back to the room to shower and change so I turned water on to get hot and after going back to bathroom I see the tub water a tan color and left it there to show a worker. That night I found the front dest guy who was on the phone and seemed I was bothering him, I complained of the water and all he did was let it run a while and said it's fine now? I did isn't feel comfortable at that point so I showered at family house. That night I cut the ac up on high instead of low as the night before then I was awaken by a smell which as coming from the ac, it was mildew like that hotel had been under water. HORRIBL