2/10 - Insatisfatório
16 de fevereiro de 2025
Horrible experience all around
Wingate by Wyndham in Gillette leaves a lot to be desired. During check in, they found our reservation but tried to make us pay again. Spent an hour managing the situation before we could get settled.
While we were at the pool later, a teenager snuck friends in through the back door to swim.
We called the front desk the first night because the hall was filled with smoke. They said someone cooked something and it would clear out soon.
At breakfast, the biscuits were frozen and the gravy was still refrigerator cold. We let the lady know. She said she was sorry but she was too busy and told us to use the microwave.
That evening we came back and no one responded to the bell. We call the front desk while standing at it. When someone answered they said they’d be right there but it was still another 5 minutes. There was a big unsupervised party going on in the lobby. The lady gave us the new room key without even confirming we were the actual people in the room we asked for.
We were scheduled (and paid for) 2 nights. The fire alarms began going off at about 8pm. They blamed the hot tub. This continued every few minutes until we left at 10pm. By then the fire department was there and the front desk stopped responding altogether to whether there was an actual problem or not.
The place was rundown. Paint was peeling near the windows and it was generally a poor experience. It is definitely overpriced for the quality and experience. Wyndham needs to come review their ownership of this
Dawn
Dawn, viagem em família de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
