**Review for Hotel Richmond**
I recently stayed at Hotel Richmond for 10 days, and overall, it was a good experience. The hotel’s location in the heart of Taksim is its biggest advantage—being centrally located meant we didn’t need taxis or buses to visit the main monuments and attractions, which made our stay very convenient.
The breakfast, however, was not up to expectations. Considering the hotel's price range and star rating, I believe it could be improved to better match its standards.
The check-out experience was mixed. The receptionist was exceptionally kind and helpful, ensuring everything went smoothly. However, the assistant manager left a bad impression. At check-in, we were told that the chips and Snickers provided in the room were complimentary for the first day. Unfortunately, on the last day, the assistant manager rudely demanded payment for these items, despite the earlier assurance. To make matters worse, he spoke only in Turkish with his colleagues in front of us, which felt disrespectful.
While the location and general service were good, this incident with the assistant manager significantly affected our overall experience. Improvements in professionalism and transparency would make this hotel an even better choice for travelers.