1. Outdoor lighting!!!! It’s dark as hell out there. There are lamp posts but they’re not lit. I’m really glad my 93 year old mom decided not to go out with us to dinner. I stumbled twice. Didn’t see where the sidewalk ends.
2. The desk person was very nice and made sure to give us a comfortable room. But we had mentioned Mom without saying how old she is but said that she wanted first floor. We ended up getting a room on the second floor (fine) but the very furthest from the elevator that you could possibly be! Mom has a cane, again, 93.
3. Also toilet seat loose. I tried to tighten it underneath but the wing nut hits the toilet itself. Poor design, but a maintenance person should have realized this upon installation and could have cut the plastic but down.
I’ve worked at Holiday Inn, The Hyannis Sheraton, Hyannis Regency and The Tara. So yeah, I do know a little about hotels.