We stayed at the Aston Waikiki Sunset from August 16 to 21, 2024, with our family. Despite positive reviews before booking, our experience did not meet expectations. Upon arrival, we were disappointed to find our room small and outdated, with termite-infested furniture on the side tables. We reported this issue to the reception, but unfortunately, we did not receive a response.
Additionally, the information provided indicated that room service would be available on the third day of our stay. However, when I called on that day, I was informed that room service was not available for stays shorter than five days. To make matters worse, there was an issue with the bathroom water, which took hours to repair after we reported it.
Overall, our stay fell short of the standards we anticipated based on the reviews.