Well this rating is a two fold. I first want to talk about my experience with the staff. My experience with the staff was awesome. From the time we got there, through every issue, the staff was A1. If I could give them a 5 star 🌟, I would, all except Aaron, but I will talk about him a little later.
Upon check in, we ran into issues right off the bat. We had to wait so long to check in, that they ended up waiving my resort fee. We rented the two bedroom villa at the resort (room 703), and when we got to the room, the first thing we noticed was the heavy stained carpet. Not just in one room, in all rooms. The.kitchen was nice and stocked with the necessities we needed, but the furniture was so dated, old, and stained that I ended up purchasing a table cover just to feel comfortable enough for my family to eat on. It was a really nice size and roomy enough for my family of 6. The beds were nice, but the tubs in the second bedroom look like it had not been cleaned properly. Later on, I found out by maintenance house keeping that the stains in the tub was old paint that had never been. My boys had to sleep on the pull out hideaway bed that the mattress was so stained that it looked like someone had been unalived on that mattress. It was absolutely disgusting. The blinds were dirty, the area over the bed had something that had been wasted and never cleaned. Activity room and pool was nice.