Dear Stay Inn Express Corporate,
I hope this message finds you well. I am writing to bring to your attention a serious issue I encountered during my recent stay at your property.
I checked out of the hotel and unfortunately, I realized shortly after that I had left $400 in cash under the pillow in my room. Upon returning to the hotel to retrieve it, I was met with a very disappointing and unprofessional response from the management. Initially, the manager assured me that housekeeping staff do not steal and return any items they find. However, shortly after, he stated that "nobody is going to turn in any money" if it was found, implying that there was little hope of recovering it. His attitude was rude, dismissive, and completely unhelpful.
This experience was both frustrating and deeply concerning, especially given the amount of money involved. I have since filed a police report, as I believe this matter warrants further investigation. The police advised me to reach out to corporate, as I am hoping that your team can address this issue in a more professional and thorough manner.
I would appreciate your prompt attention to this matter and would be grateful for any assistance in recovering my lost money. Additionally, I urge you to review the conduct of the management at this location, as their behavior was far from the level of customer service I expected. Also the six days of me being there was not satisfying with all the people hanging in front of the building people doi