2/10 - Insatisfatório
2 de dezembro de 2024
Disappointed and failed check in experience
I booked the hotel for two nights and got confirmation from Hotel.com. When we arrived at the hotel we were directed by a sign that we have to check in at the diner next to the Hotel. There were no customer in the diner when I went in but was told by the gentleman at the counter to wait while he’s finishing some orders. It took him about fifteen minutes before he helped me. It took him another five minutes to tell me that he couldn’t find my reservation! Despite my showing him my reservation number and credit card charge email confirmation, he said he couldn’t help me since he couldn’t find my reservation. I asked him to call his supervisor and he did and then told me his supervisor couldn’t help me neither. Since it was late at night and we need a place to rest so I ask him if we could just book a room. And he told me he Couldn’t because he “was only a cook and it was not his job to to help me get a room and he didn’t know how anyway”! Lucky for us we found a room in another hotel a few blocks away.
hong
hong, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
