Check in was nice and easy. Other than that, it was not the best. We had a family room (two queens and a futon). Im glad we didnt need the futon, there wouldn't have been room to walk around; the room is very small.
The worst - Worst part was that there was no hot water. None. My daughter and I showered at different times, and there was no hot water. The temperature did not change from Cold after 3 minites. The front desk is staffed from 9am to 9pm. We were not in our room during those times so we couldn't tell anyone. We checked out early at 9:15am and were going to tell them then, but there was no front desk person to talk to. I talked to a couple who also had no hot water. Maybe there was an issue they were unaware of and this was a fluke, but it was difficult to tell them.
The beds were not comfy and the blankets were thin. In one area of the room there are glass blocks as a window that have no curtains or cover. If you need a dark room to sleep, this is not it. But really, all of that could have been overlooked if we had hot water.