This is a great hotel. Unfortunately, the front desk staff cannot be trusted. They blatantly tried to rip me off while checking out. I arranged a late checkout for an extra cost. I needed to vacate the room by 6:00 PM. I did so, at approximately 5:50 PM. I turned in the key to the front desk staff and informed them that I would be in the restaurant, and that they should prepare my bill. In the restaurant, I had a feeling that I should be careful to document that I left the room before 6:00 PM, so I took a picture at 5:58 PM in the restaurant with my iPhone. When I went back to the front desk to pay my bill, the front desk staff was argumentative, and tried to claim that I checked out after 6:00 PM and wanted to charge me the full day's rate for the room. I contested this and showed them the picture from the restaurant with the time stamp, and the front desk staff give up — they knew I had caught them.