The room was great, large and very clean. Normally, we don't complain, but we have to say something about the staff at the reception desk. From day one we noticed that the youngest guy was not very friendly nor smiling, let alone very helpful. When on the second day, our key didn’t work, we went to the reception during working hours, but the door was shut. It took us several phonecalls without answer and 40 minutes of waiting before the staff arrived. When I told them this wasn't good, they didn't react. More so, the oldest guy looked at me as if I had done something wrong. When I told him that saying sorry would be the least he could do, he looked at me again in an almost agressive way and said he didn't know what he had to apologise for, as "they were fixing some things outside". That was it. This is the reason for our low score.