We called in advance, informing them we are coming but will be late. Upon arrival, they informed us they did not have our room type available. They said they moved us to a room with 2 queen beds saying “there is still room for 4 people”. However we specifically requested a queen cause our 2 kids sleep with us when we are away from home. 2 queens would not work, we put them in between us so they can’t fall off. Well they ended up giving us a king, but it was a handicap room. No worries, problem solved. Until it was time to shower. As there was no tub, me and the kids took a shower. While in the shower, the water flooded the bathroom. My husband went to the front desk for towels to help contain the mess. The front desk told my husband to put the towels in a bag and put them in the hall. It was pretty mind boggling. They made up for it my comping the room. I sure hope this was just a bad day. Over all we really like Holiday Express.