We had 3 rooms for a short family trip. All of them seemed clean enough, until the second morning. My mother in-law calls me and says there are bugs in her room. I go and look and sure enough, a bunch of black bettle looking bugs. On the way to her room, i noticed what i thought was trash on the floor in the hallway. Turns out a water leak in the ceiling, no rain....ceiling tile everywhere. Went to the front desk to address the bugs and was told by the individual, " we know about the bugs, but don't worry, they are harmless". Unacceptable! After a brief discussion, they gave them another room in which they woke up with bugs again....site is not allowing me to upload the photos!!!