We saw a cockroach scurrying up the wall near the room we had just slept in.
The hallway to get to our room was disgusting. It had a range of horrendous smells, from body odor to stale curry. These scents lingered throughout our stay, baked into the walls and carpet. We had to hold our breath while traversing this long hall. The stinky carpet was also falling apart, creating a tripping hazard and making it difficult to roll our suitcases.
Upon arrival in the room, it was in such bad condition that I decided to check the beds for bugs. Luckily I did not find any. The damage in the room ranged from dented walls, to a poorly repaired hole in the bathroom ceiling. There was water damage above the shower, and I suspect there’s mold growing inside that ceiling. They also did not provide showering amenities to wash my hair - those had to be requested separately at the front desk.
Just before leaving, we opened the curtains and found out the window was actually cracked open. It was a first floor room, so I felt very unsafe when I discovered this. It’s possible there was an attempted break-in. If left open by a previous guest, then cleaners and management should have closed the windows when inspecting the room between visitors (as their advertising claims they do inspections).
Also, they made check-in difficult by placing the two buildings beside each other so we didn’t know which one was the right location. Major management oversight.