This property is WAY past its prime. Everything inside and out is either worn, rusty, dilapidated, broken, cracked, peeling, moldy, pests, or partially functional. After being at resorts in the Dominican Republic, this "American" option is a failed attempt in my book - basically nobody would visit it in the DR if it was an option there.
1. Room old, rusty, broken couch/bed, just plain wore out, but still functional
2. Outside areas have LOTS of potential, but show their age with rusty fences, cracked/spalled concrete, broken lounge chairs,etc.
3. Drinks are outrageously priced for what you get. To Hilton management: try making the area inviting with reasonable prices, proper staffing, and better food options instead of "how can we make as much profit as possible."
4. The nightly reception was a joke - celery and dressing, chips and salsa, and a trail mix. 2 drinks per person that are quite small. Embassy Suites (or: Embarrassing Suites?) used to actually have a fun happy hour at the past ones I've visited
5. Paid parking when they have a parking garage - just another money grab on top of the "resort fee" that is above and beyond the room fee.
Overall, the staff was accommodating and helpful. The room staff always did a great job, the front desk people were fantastic, and the chef George was AWESOME and made the best omlettes. The failure isn't on the staff, but Hilton in letting a property get so run down and selling it as upscale - put $$ where it needs to be.