Upon arrival into our room we could not get the heat to work, we left and went to dinner in hopes it would warm up, had it set to the highest temperature as suggested by staff. It was not blowing hot air, only cold. The room thermostat said it was 63, which I have a photo of for proof. We came back from dinner about 2 hours later and see that our room is still cold and has not warmed at all. We tried calling the front desk twice and no one answered. Luckily someone was still at the desk and we informed them the heat was not working, they integrated us as if we were not smart enough to work a simple thermostat asking if we had turned the thermostat up all the way we said yes, and then pestered us again with more questions, saying well what did you turn it to? We replied again all the way up, and they acted so carelessly stating to give it time and we said we had. They did not seem to want to help us at all. They explained there was nothing they can do and we were just baffled that we paid $200 for a room for one night and to not have working heat is absurd. We said this would not work and he handed us a wall plug in space heater and said here you go, this is all I can do.
I woke up multiple times freezing, continuing to turn off and on the thermostat as suggested by the front desk to “reset the unit” which I should not even have to do. Water was shut off and not working till 7am either… multiple calls and emails with no response to help resolve this issue.