Weekend away for my birthday with my girlfriend.
Hotel is excellent location with just a short 2 min walk from Tower Hill Underground Station.
Hotel is a bit difficult to understand as our room was on floor 4 so we got in the lift for level 4 but couldnt find our room. There is actually another set of lifts for certain rooms and ours was accessible via these second lifts.
The room was ok and comfortable in size with a mini bar, double bed, nice shower bath etc.
We went to the spa so had to access one set of lifts to get to the reception then another set to get to the spa.
We had to give our room card as a deposit???? Why???
Ladies get a key, men use an access code for lockers??? Again, why different.
The spa was 110% ruined by kids. You desperately need to ban kids from the spa. Our experience of it was ruined by kids bombing in the pool, running around and being a general nuisance. The poolside is extremely dangerous with a very high chance of slipping over. You also have no lifeguards on duty anywhere. The pool is unsupervised and this needs addressing urgently. The kids made it so unpleasant and lazy parents dont keep an eye on them.
There were other people in the spa getting annoyed with kids causing havoc.
The hotel was nice otherwise and comfortable, just sort the spa out to make it adults only.