I have this 1 star because it was clean, otherwise it should be NO stars. We showed up on Thursday and used the pool at around 4, I called down for more towels we were told housekeeping was gone for the day, if I wanted towels I had to come down and get them. I had booked two queens, they are very small fulls that are very very hard mattresses, even my husband who complains about nothing commented how hard the mattress was. The housekeeping never came, there is only 1 choice every other day or no housekeeping, I had choose every other day, but by day 3 we still had full trash and no exchange of linen and it was piling up. I had to go down each day and get new linen. On the afternoon of the third day I called down and asked to speak to the manager (around 3p) I was told the manager is not onsite today. I then requested a call and gave my cell. We had 2 more days, never got a call. The lobby is kept clean, but that’s it, they neglect or simply don’t care about the customers. I will never return and have told many that I visited how asked where we were staying the situation so hopefully I can save some poor soul from our mistake of choosing this hotel.