While we enjoyed our stay at this hotel, the interactions with check-in/out and the front desk staff/management was not great.
Beware their ‘Pet Friendly’ policy. On the booking site - after a lot of searching - it shows that they charge $50 CAD per pet.
Upon check-in, the front desk clerk told me it would be $75 per pet. When I questioned it, he treated me like I was being a nuisance and said it’s always been that way - even though the site says $50.
I was told to talk to the manager….who of course was never available. Upon check-out, when I asked about it again, I got the same spiel and they just charged my card the $75 anyway.
When I returned home, I called and emailed the manager and they just don’t respond.
Terrible customer service. Shame on them for raising the prices once you’re there with your pet and stuck without other options.
I enjoyed the hotel but the way they handled the situation has left me not wanting to go back.