Let's see, we get downgraded day of stay. Into a room that I could have gotten for half the price elsewhere. The room they gave us smelled like terrible cologne trying to cover up something, and we left immediately. The mgr said we would get refund in the next few days. I called Hotels.com, and they tried to get a refund, but the hotel refused. Hotels.com says sorry and offers me $150 credit? Um, I didn't stay, and their fault! Call the hotel and the lady was snippy and entitled, and even said don't get mad!?! Like calm down? Like, no... You charged me for an extremely downgraded room, we left, never stayed, made it clear upon leaving we would get a refund. And you refuse the refund??? Yeah, I might be upset or aka mad! They finally got through, and mgr apologized, and I just said "All I want is my refund, and we can be done interacting!" They did it immediately. Ugh, what an ordeal. You try to give these Boutique Hotels a chance for the character, and you just get burnt! Never again.