First and foremost, the lazy river area was chaotic due to the lack of staff presence to enforce any poolside rules. Children were collecting and stacking all the tubes, leaving other guests unable to find one when entering the water. They were also throwing balls across the lazy river, which made it anything but relaxing. Additionally, kids were running around the pool area, creating safety concerns and making it uncomfortable for guests who simply wanted to unwind. What’s frustrating is that there was a separate pool available where kids could have played and swum freely without disrupting others.
On top of that, the outdoor patio of our room was noticeably dirty, which was disappointing to see upon arrival. The bathroom was also very outdated and rough in appearance. The shower had cracks that were visibly dirty, and overall it didn’t feel clean or well-maintained. To make matters worse, we also found a bug in the room, which was extremely unsettling and unacceptable for a hotel of your standard.
We chose your hotel expecting a relaxing and comfortable experience, but these issues significantly detracted from that. I hope you take this feedback seriously and consider implementing changes to improve the guest experience moving forward.