Overall we were fairly disappointed with our stay at Shrigley Hall. While some aspects of the hotel clearly receive investment and attention (the spa, restaurant, and golf), the hotel itself had a lot of potential but was disappointing and felt run down. Our room needed some maintenance and deep cleaning; there was mould around the window and the room needed hoovering. Also, the lift was broken for the duration of our stay which made access quite challenging. Some of the staff were incredibly helpful while others had a less positive attitude. It would have been great to have a mini bar in the room, and to have had turndown services included. At one stage we had to request fresh mugs and glasses, and the dirty ones were still not taken away, as well as request our room was freshened up. The restaurant was good overall, while it was inappropriate for the bar to be advertised as a dining option; it was poorly equipped for this. Breakfast was average. This being said, the property setting is breathtaking, and where parts of the hotel which have been attended to with care and attention is very clear. For a hotel marketed as a luxury/4-star spa hotel we expected more and were disappointed.