The hotel was pretty clean for the most part, although I did sanitize and re-clean. Housekeeping doesn't seem to really pay attention to detail. Initially i had good interactions with staff but the last 24 hours ruined our entire experience. Upon trying extend our stay the day before check out i was told they were sold out and i should have "been extended " if we weren't checking out. I didn't reali,e they allow the rooms to be booked prior to guests checking out and was never advised as to how extensions worked, when to do so etc. The young lady was very rude, loud and offensive. She insisted that I was advised of the process by her coworker. She didn't know how to work the system or properly create keys that worked. During a rushed checkout my husband forgot his work bag. We were able to retrieve the bag but almost every thing of value was missing from it. His wedding ring, gold necklace, Samsung earbuds. Samsung watch, drawing Samsung stylus' etc and even his inhaler. We created a report and advised we'd return in the morning. The lady that took the report was passive aggressively nice and not a good listener. She talked over me answering based on her presumption of what i was going to say which was very frustrating. If it weren't for Kayla and Ms. Cheron this would definitely be a 1-2 star review. We were however able to retrieve my husbands belongings but needless to say we will not stay at this location again