As a frequent traveler to Japan, I have always admired the exceptional hospitality the country is known for. However, my experience at The Gate Hotel Ryogoku was profoundly disappointing due to unprofessionalism, poor judgment, and invasive policies.
In May, after traveling for over a month, I felt unwell and requested ginger from the kitchen. I was told they had none. After buying my own ginger, I asked the staff to grate it and requested honey from the buffet I had used previously. Both requests were denied, citing my lack of a breakfast-inclusive reservation. Even when I brought my tea to the buffet to add honey myself, I was refused. During my recent stay, I was informed that any request for honey would incur a charge, though no one could specify the amount. Such rigid and illogical behavior was frustrating.
Additionally, I always display the “Do Not Disturb” sign to protect my valuables and maintain privacy, leaving my room clean and organized. I was told the hotel now reserves the right to enter my room regardless of the sign. This policy is an unacceptable invasion of privacy and undermines trust.
Finally, a staff member fluent in English who initially offered assistance later redirected me to management,( under the excuse that it was not permitted to her), creating unnecessary communication barriers. This inconsistency, combined with the lack of empathy and respect, ensures I will not return. The Gate Hotel Ryogoku has forgotten the principles of hospitality.