The initial room was untidy without towels, and the shower was a handicap, which we did not booked/request. The front desk provided us with another room, and it was worst. The pillow and look like they were not washed. Pet hairs every where. I did not unpacked, immediately went to the front desk. Request a full refund, and left. This hotel, was by far the worst I visited. At $120+ per night I was at least expecting a clean linens. Holy Cow, this was DISGUSTINGLY AWFUL!!!