Check in was awful - I waited for 15 minutes at the front desk because the one person working there decided to run out to a store just before 5:00pm and leave the lobby unattended. Then once I got into my room and unpacked, I tried to use the TV, but none of the channels worked. I tried calling the front desk from the room while I ate my (now cold) takeout dinner and the line just rang and rang for about 15 minutes while I ate. I walked down the the lobby and when I told them about the TV, she said she remembered there being a problem with it, but hoped it had been resolved. Then she asked if I called some other company that provided the TV service, which I had no way of knowing about, nor did I think that was a guest's responsibility. I went back to the room and started to call the number provided, but the hotel was going to charge $1 to my room to make the toll-free call. I went back to the desk and they transferred me to another room where the TV did work, although the room smelled, had a bunch of little gnat-like flies, and the security latch on the door was busted off. I suffered through the night to find out in the morning that they don't stock shampoo in the rooms - you have to ask for it at the front desk (this would not have been a problem if they mentioned it at either of my "check-ins"). My last stop was the "breakfast" at checkout where I found room temperature coffee and one single pre-packaged muffin remaining at 7:05am. Needless to say, I won't be back.