8/10 - Muito bom
1 de set. de 2021
Friendly Employees
Location:
The hotel is in a quiet neighborhood called Gulch and about 25 minutes walking to Broadway.
Check-in:
The check in worker complained that she couldn’t hear me because I was wearing mask and seems very unfriendly, not welcoming, a wrong person in a wrong position.
Hospitality and Customer Service:
Very few employees were using mask. It was my birthday and we arrive late at the hotel after a long rainy road trip. So we decide to eat something in the rooftop bar at the hotel. It was 8:15 pm and the waiter told me that she could serve some drinks, but the kitchen was closed. Other employee that was there immediately said that she could fix something to me. I thanked her and mentioned that was my birthday. She prepared a pizza and gave me a complimentary desert. She was really nice, welcoming, an angel. Her name is Terraneice, she doesn’t work at the bar, she is one of the check in employees! She and other worker(an old and skinny man) that were there wished me happy birthday. They saved my day!
The 2 ladies that work at breakfast are very helpful an smiley.
Breakfast:
Buffet Breakfast it is ok and was included.
Parking:
Very easy, convenient and shelter covered to the entrance into the hotel. It’s US$20 per 24 hours.
JAMES
JAMES, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
