The hotel staff were wonderful—friendly, attentive, and welcoming—and the property itself was stunning, with elegant decor and a beautiful atmosphere.
However, the room was a disappointment. The air conditioner made constant banging noises, the lights flickered or wouldn’t stay on, and none of the TV’s virtual features worked. To top it off, the cleanliness was subpar, with dust, a musty smell, and surfaces that felt poorly maintained.
While the staff and aesthetics impressed me, the room’s condition fell far below expectations.