6/10 - Bom
20 de março de 2025
Bad smells and Bad service
Unfortunately, we did not enjoy our stay despite all the good reviews. The first room that we were given reeked of cigarette smoke. It was not subtle, so we walked into the room and then directly back out to the front desk to request another room. The woman at the front desk said that it was likely someone in the hall because she gave us a non-smoking room. We explained that there was no smell in the hall and it was clearly in the room. She, for reasons I can’t understand, seemed very skeptical that we could smell this in the room and reiterated that it was cleaned this morning. The room was cleaned, but someone had very obviously smoked in the room. With hesitation and zero apology, she said that she only had a room on the first floor left. We said that would be fine. Though, we came to realize that the reason that this was a negative was the noise. Loud people in the hallway, even in evening hours. Doesn’t make for the most relaxing stay.
The room itself was fine. Cleanliness could have been better. The bed was pretty comfortable, but they only give each person 2 small squarish pillows. Breakfast is not free. WiFi is limited to 1 device per room per day.
We will be staying at another hotel next time we are in the area for the price, as this hotel only has the facade of a nice hotel, without the service to back it up.
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