The staff wouldnt accept that I made the purchase on Orbitz. Showed him all the proof on my phone, showed him the credit card i used to pay,etc. Told me to pay cash, the same price as i payed on orbitz, and that orbitz would refund me my money I payed on my CC when i explained to them what happend. It was almost 2am, I didnt want to argued, so I did it. WHen i requested a refund at orbitz, they denied me after they spoke with the staff at flagsship inn, who im sure denied my story. So I payed twice for my stay in a pretty dirty room, with pieces of the wall missing in the bathroom. I was wondering if cameras could be looking though the about 4 inch high missing piece of wall along the whole bathroom counter. Stay somewhere else in the area would be my recommendation.