The staff are very polite and eager to help. The beds are comfortable and rooms are spacious with a few added bonuses like stools and light up mirror. The pool is lovely and warm, although quite small (bromine, not chlorine). On the down side, the breakfast has really faulted in the last few years. The waffles are almost tasteless (just bisquick and water), the hot water for tea was in a container that was used for coffee at some point which makes your tea taste like coffee no matter how much you clean it! The oatmeal was cold and really thick (had to scrape it off the ladle). Breakfast went until 10am but they ran out of cream at 9am. Only offered Black Tea and Herbal Tea (that was what was printed on the bag, do not now what flavour). No Earl Gray, English Breakfast or Orange Pekoe. This used to be my go to hotel, but for the price they want, the standards are not high enough! The Best Western is cheaper with better all around amenities (yes it is older but has been renovated recently).