It started when we first arrived, pre booked, and the gentleman behind the counter stood there on the phone and didnt say a word to me for almost 20 minutes. The fridge/microwave was IN THE BATHROOM.. i think thats gross. We were promised a bathTUB because i have a special needs son and he cant use the shower. No tub at all. Not to mention, there was a lot of construction going on, i assume at the hotel itself, and no one thought it was courteous to inform people, traveling with kids, about the drills and loud work vehicles going off at FOUR in the morning... half of the food for the breakfast was OLD. Those muffins were probably leftover from last year... it wasnt ideal and not accommodating as promised. Disappointed.