2/10 - Insatisfatório
17 de fevereiro de 2025
Getaway
My husband and I arrived at the village inn for a weekend getaway
My husband had a very bad migraine, we arrived two hrs before check in time.I asked if there was a was anyway we could get an early check in because my husband's migraine was terrible and he really needed to lay down. The guy at the desk asked my name and looked at the computer for a minute and then said no the room was not ready.
I said ok well what is our room number so we could park by the room and wait.
He asked my name again and then this time really looked at the computer and said 'Oh looks like your staying at our sister location down the street.
This told me he never looked at his computer for a early check in at all!!!!!!
I went to the sister location and again asked if we could get a early check in so my poor husband could lay down and rest. Well the guy working the desk was no better he said flat out NO.
There were no cleaning people around and all the rooms looked ready to go
Both were Very Unfriendly and VERYVERY RUDE!!!!.
I would never book this hotel again .we left 1 day early and was out 180.00.
BAD CUSTOMER SERVICE!!!!!
Timothy
Timothy, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
